Refund policy

At Tjoppies, we take pride in delivering fresh, high-quality meat. Due to the perishable nature of our products, we have a returns and refunds policy designed to ensure food safety while treating our customers fairly.

Returns

For health and food safety reasons, we cannot accept returns of fresh meat products once they have been delivered.

Please inspect your order as soon as it arrives.

Damaged, Incorrect or Missing Items

If you receive:

• An incorrect item
• A damaged product
• A product that does not meet our quality standards
• Missing items from your order

Please contact us within 24 hours of delivery.

To help us resolve the issue quickly, please include:

• Your order number
• A brief description of the issue
• Clear photographs of the product (where applicable)

Refunds & Replacements

If we determine that the issue was caused by an error on our part or the product did not meet our quality standards, we may, at our discretion:

• Issue a full or partial refund; or
• Replace the affected product.

Refunds will be processed using the original payment method where possible.

Non-Refundable Situations

We are unable to offer refunds or replacements where:

• The product has been stored incorrectly after delivery.
• The product has been cooked or consumed.
• The issue is reported more than 24 hours after delivery.
• The delivery address provided at checkout was incorrect.
• No one was available to receive the order at the agreed delivery time.

Order Cancellations

Orders may be cancelled before the relevant order cut-off time:

• Friday deliveries: Before 08:00 on Thursday.
• Monday deliveries: Before 08:00 on Friday.

Once an order has entered preparation, it can no longer be cancelled or refunded.

Contact Us

If you experience any issues with your order, please contact us as soon as possible. Our goal is to resolve genuine concerns quickly and ensure you're satisfied with your Tjoppies experience.